Ranked Brain – Improving Customer Care

We’re excited to be launching our new Customer Care Portal, ticket management system and knowledgebase. A product is only as good as its support, so we’re hoping that our articles, FAQs, discussions, and a centralized location for all your support tickets will make the experience smoother and more informative. Over the next few weeks, we will be integrating our support portal and knowledge base more tightly with our services, products, and self-help articles. Please let us know if you have any suggestions on how we can improve your support experience, we would love to hear your feedback. In order to access the new Customer Care Portal, all you need to do is register and look for the email confirmation, then just update your password.

Once you have activated your account, below is an overview of the features available via the Customer Care Portal.

We are thrilled to announce the launch of our client recognition program, the Client Spotlight Awards. This program will showcase our clients efforts around innovation and excellence in the client community. Each Client Spotlight Award celebrates the success stories of our clients who are working to redefine customer experience, making a difference in their communities, and who have been recognized by other organizations for their efforts.

The Client Spotlight Award winners will be recognized across 8 categories:

We look forward to celebrating your success stories! For clients that are recognized with the Client Spotlight Award we will be writing an article regarding the recognition and sharing it across all of our social media platforms. The Client Spotlight Awards are not only recognition for your efforts and great work, there are other benefits such as having positive content written about you and your business. This is where the power and effectiveness of a well-crafted article comes into play. Some of the major benefits of the Client Spotlight Award include:

We know there is great work happening with each and every one of our clients, so we figured it was time to start sharing that with everyone!

 

This initiative is designed to help small businesses with free websites by working closely with them to understand their story and from that knowledge tell their story in a way that increases brand recognition and their online presence. If your small business needs a website, or your current website needs to be updated, make sure to enter for a chance to win. If you know a small business owner that needs a website, make sure to get them entered into our program. All you need to do in order to have your small business entered into the program is fill out the program entry application below, it’s that simple. Again, please note that this offer is only available for small businesses. Entries are limited to one per small business, however, there is a way to qualify for an additional entry. Increase your chances to win each month by simply filling out the form and like our Facebook page. You can enter your small business once per month, however, your previous entries roll over! So we encourage you to enter every month to increase your chances!